Cancellation Policy
At Essex Sparkle Clean, we value your time and ours. To ensure fairness & efficient scheduling for all clients, the following cancellation policy applies to all booked services:
48+ Hours Notice
Appointments may be rescheduled or cancelled free of charge when at least 48 hours’ notice is provided prior to the scheduled service time.
48–12 Hours Notice
Cancellations or rescheduling requests made between 48 hours and 12 hours before the scheduled appointment will incur a 50% charge of the total booked service fee.
Less Than 12 Hours’ Notice
Cancellations or rescheduling requests made less than 12 hours before the scheduled appointment will incur a 100% charge of the total booked service fee.
We appreciate your understanding, as last-minute changes prevent us from offering the appointment time to other clients.
If you need to amend your booking, please contact us as soon as possible.
Additional Information
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Late cancellations prevent us from filling the appointment slot with another client. The policy ensures fairness and helps us manage our schedule efficiently.
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If we are unable to access the property at the scheduled time and prior notice has not been given, this may be treated as a late cancellation and could incur the full service fee.
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Please contact us as soon as possible via phone or email to reschedule your booking. The amount of notice given will determine whether any fee applies.
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We understand that genuine emergencies can happen. While the policy applies in most cases, we review exceptional circumstances at our discretion